Frequently Asked Questions
At Purse Loft, we aim to provide a transparent shopping experience. Below are the factual details regarding our operations, product standards, and customer service protocols.
What materials are used in your products?
Our collection consists of functional handbags manufactured from reinforced synthetic materials, vegan leather, and durable textiles. Every product page contains a Material Specification section to ensure you have accurate data before purchasing.
How do I ensure the product size is correct?
We provide exact dimensions (Length x Width x Height) for every item in the product description. We recommend reviewing these measurements to ensure the item meets your specific storage requirements.
Where do you ship?
Currently, Purse Loft operates exclusively within the United States. We do not offer international shipping at this time to maintain focus on domestic delivery efficiency and reliability.
What are the shipping timelines?
Orders are typically processed within 1–3 business days (Handling Time). Once dispatched, standard transit time within the United States is 5–8 business days. Please note that these are estimated windows based on carrier performance.
How can I track my package?
Immediately upon dispatch, an automated email is sent to your registered address. This email contains a unique tracking number and a link to the carrier’s website where you can monitor the real-time status of your shipment.
Which payment methods are supported?
To ensure a secure transaction environment, we process payments through PayPal. This allows for encrypted data handling and provides an extra layer of protection for both the buyer and the merchant.
Can I cancel my order?
Order cancellations are accepted within 12 hours of placement. Once an order has entered the processing and packaging stage, we are unable to cancel it. If the window has passed, you may follow our return process after receiving the item.
What is your return window?
We offer a 30-day return period from the date of delivery. Items must be in their original, unused condition with all structural tags intact. Please refer to our full Return & Refund Policy for detailed instructions.
What if I receive a damaged item?
If an item arrives with a manufacturing defect or shipping damage, please contact us at Support@purseloft.shop within 48 hours of delivery. We require clear photographic evidence of the damage and the shipping label to initiate a resolution.
Are there any restocking fees?
We do not charge restocking fees for defective items. However, for "change of mind" returns, the customer is responsible for the return shipping costs. Full details are available in our policy documentation.