Return and Refund Policy

Last Updated: March 25, 2026

At Purse Loft, we maintain a structured return and refund process to ensure fairness and transparency. If your purchase does not meet the functional standards described on our store, you are entitled to a return under the following documented terms.

1. The 14-Day Return Window

We provide a 30-day return period. You must initiate your return request within 14 calendar days of receiving your item. Requests made after this period will not be eligible for a refund or exchange.

2. Eligibility Requirements

To ensure a successful return, items must meet these strict criteria:

• The item must remain in its original, unused condition (no signs of wear or cleaning).
• All structural tags, dust bags, and protective plastic coverings must be intact.
• The product must be returned in the original brand packaging provided.
• Valid proof of purchase (order confirmation or receipt) is required.

3. Return Shipping Costs

Responsibility for return shipping depends on the nature of the return:

• Defective or Incorrect Items: If the product is damaged upon arrival or does not match the ordered specifications, Purse Loft will provide a prepaid return shipping label at no cost to the customer.
• Customer Preference (Change of Mind): If the return is due to personal preference or incorrect selection, the customer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Restocking Fees

Purse Loft does not charge any restocking or administrative fees for returns. All eligible returns will be processed for the full original purchase price of the product.

5. Damaged or Faulty Goods

Please inspect your package immediately upon delivery. If you identify a manufacturing defect or transit damage, you must notify us at Support@purseloft.shop within 48 hours. Please provide clear photographs of the defect and the shipping label to facilitate a prompt resolution.

6. Items Not Eligible for Return

• Items showing visible signs of use, stains, or damage caused by the customer.
• Products purchased during "Final Sale" events or gift cards.
• Items returned without prior authorization from our support team.

7. Refund Processing Timeline

Once your returned item is received at our facility and undergoes inspection (typically within 3 business days), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method (PayPal) within 7 business days.